TERMS & CONDITIONS

Personal Information

The Mtazza.com brand is solely owned by its licensed owner BALWANT ENTERPRISES ™ which also owns its supported website. The company fully respects your privacy and only collects your user information for use on the Site. As a visitor and a customer to the website, it is recommended that you please read and understand the following “Terms of Use” carefully. By accessing this website, you hereby give consent to an agreement between you and the Company for the collection and use of your information.
For any clarifications regarding the terms mentioned in this document, you can contact us at contact@mtazza.com or customersupport@mtazza.com.

Services overview

The site is a platform for consumers of the domestic market for undertaking transactions with third party sellers who display and offer their products for sale on the website. As part of the registration process as a consumer, the website may collect the below mentioned personal information about you:

  • Name (first and last)
  • Mobile number
  • Email address

It could also ask additional information about your demographic profile, such as your age, gender, occupation and so on). Additionally, the website may collect information about the products link you click on, the number of times you access a product page as well as any other browsing you do on the website.

For more clarity, the company does not, in any case, provide any services other than the buying and selling of goods and products on its website. All transactions should be done at users’ own risks.

The services offered by Mtazza.com are available only in select cities in India, and are subject to business hour restrictions and delays.

Eligibility

Under the Indian Contract Act, 1872, people who are “incompetent to contract” include minors, un-discharged insolvents, etc. who are not eligible to access the Mtazza.com website. However, a minor who is below the age of 18 years but over 13 years of age can access the website under parental supervision or supervision of a legal guardian who agrees to be bound by the stated Terms of Use in this agreement.

For minors below 18 years, parents or legal guardians can make transactions on their behalf only if they are registered users of the website. Additionally, such minors are also prohibited from purchasing any product(s) which is for adult consumption, the sale of which is prohibited to minors.

License & Site access

The company BALWANT ENTERPRISES ™ grants users a limited sub-license to access and make personal use of the website, but not to download or modify the website or any portion of it, except with prior consent of the Company, that too in written form. This limited sub-license does not allow the resale or commercial use of the website or any of its contents; collection or use of any listings of products, descriptions and/or prices. Additionally, it also does not allow any imitative use of the website or its contents, downloading or copying of information for another merchant/seller’s benefit; or any use of robots, data mining or tools of data gathering and extraction.

The website, or any portion of it, is not to be reproduced, coped, duplicated, sold, resold or in any way exploited for any commercial purpose without the written consent of the Company. You are not permitted to frame or use any techniques of framing to enclose any logo, trademark or other proprietary information of the website and/or any of its affiliates, which includes, the website form, page layout, images and text without written consent.
You are also not allowed to use any Meta tags or hidden text using the Company or the website’s name without the written consent of BALWANT ENTERPRISES ™. Any such unauthorized use or access will result in immediate termination of all granted permissions or licenses by the Company.

Account & Registration Obligations

All customers and users must register and log in to the website to place their orders. For this, users must keep their registration and account details current and accurate for all communications related to their purchases from the website. By agreeing to the given terms and conditions, the user agrees to receive any promotional communication along with newsletters from the company. The user has the choice to opt out from such communication and newsletters either by contacting the customer service of Mtazza.com or unsubscribing the same in the “My Account” section of the website.

Pricing

Mtazza.com ensures that every product that is listed for sale on the website has its original pricing and will be sold at the mentioned MRP unless it is specified otherwise. However, there could be fluctuation in the prices of products sometimes due to technical issues. Although this fluctuation is not done on a daily basis, but the prices of some products and fresh food is liable to change on a daily basis.

Users will be charged the price that was mentioned during the time of order placing, regardless of any fluctuation. This means that if the price of a product is higher or lower than the price mentioned on the date of order placement, no additional amount will be charged or refunded for the product.

Cancellation by Site / Customer

As a customer, a user can cancel their order anytime till the cut-off time of the slot for which they have placed the order. In cases like these, the Company will be liable to refund any payments that the user may have already made for the order. In case the Company suspects any fraudulent transactions by its users or any transaction which disregards the stated terms and conditions, the Company can cancel such orders at its sole discretion. The company also maintains a list of all negative and fraudulent transactions as well as customers and may deny any website success to them along with cancelling any orders placed by them.

Return & Refunds

Mtazza.com has a “no questions asked return and refund policy” wherein the customer is entitled to return their product at the time of delivery if they are not, in any way, satisfied with the quality or freshness of the product delivered. The delivery partner will take the returned product back to the Company, and the amount for the total value of the products that the customer has paid, will be refunded back directly to the customer’s account.

You Agree and Confirm

  • In an event of a non-delivery due to a mistake by you, like wring name or address or similar wrong information, any extra costs for the reattempt of delivery incurred by the Company shall be claimed from you.
  • That you, the user, will use the services offered by the website, its consultants, affiliates as well as its contracted companies only for lawful purposes while complying with all the laws and regulations that are applicable during the use of the website.
  • That you, the user, will use the services offered by the website, its consultants, affiliates as well as its contracted companies only for lawful purposes while complying with all the laws and regulations that are applicable during the use of the website.
  • As a user, you will provide true and authentic information in all the situations where any such information is required from you. BALWANT ENTERPRISES ™ reserves the right to confirm and validate the information that you have provided to them at any given point of time. if your details are found to not be true, be it fully or partially, it has the sole right to cancel your registration and forbid you from using the services of Mtazza.com without any prior intimation.
  • That the delivery address provided by you will be correct and proper.
  • That you will check the description of a product before placing an order for the same.
  • That as a user, you are using the services of Mtazza.com at your own risk and judgement.

You are not allowed to use the website for the following purposes:

  • For gaining unauthorised access into other computer systems.
  • For spreading any harassing, illegal, abusive, harmful, threatening, vulgar, obscene or objectionable material.
  • For transferring any material or actions that constitutes a criminal offence or results in breaches to any law, rules, regulations or codes of practise.
  • For interfering or disrupting any websites or networks that may be connected to the main website.
  • For interfering with another person’s use of the website.
  • For making, transferring, or storming any electronic copies of materials that have been protected by copyright on the website, without the owner’s consent.

Colours

We, at Mtazza.com, have made all possible efforts to display the colours of the products mentioned on our website as correctly and accurately as possible. However, the colours that you see will depend on your monitor and therefore, we cannot guarantee that the displayed colour on your monitor will be accurate.

Modification of Terms & Conditions of Service

BALWANT ENTERPRISES ™ may, at any given time, modify the Terms & Conditions of the website without giving you any prior notice whatsoever. You can access the latest updated Terms & Conditions whenever you would like to on the website. In case the modified Terms & Conditions are not acceptable to you, you are advised to discontinue using the services offered by Mtazza.com. However, the continued use of the services would deem you to agree as well as accept and abide by the modifications made.

Governing Law and Jurisdiction

This agreement between the user and the company shall be elucidated in accordance with the applicable Indian laws, rules and regulations. The Courts shall possess exclusive jurisdiction over any proceedings that arise from the agreement. Any disputes or differences of any terms of the agreement between the two parties stated above will be referred to an independent arbitrator appointed by BALWANT ENTERPRISES ™ whose decision will be final and binding on both the parties. The arbitration shall be made in accordance with 1996 Arbitration and Conciliation Act as amended from time to time. the Court of judicature at Jaipur alone shall possess jurisdiction over the matter and the Indian laws shall be applicable to the same.

Reviews, Feedback, Submissions

All the reviews, feedback, comments, and other similar submissions to the website shall remain the sole property of BALWANT ENTERPRISES™. The exclusivity of all rights, titles and interests are owned by BALWANT ENTERPRISES ™ and shall not be limited in its use in any way. The Company shall be entitled to use, disclose, modify, reproduce as well as imitate works along with publishing, displaying and distributing the comments the users submit for any purpose without any restriction or compensation made to the users. BALWANT ENTERPRISES ™ shall not be under any obligation:

  • To maintain user comments in confidence
  • To pay or compensate the users for their comments
  • To respond to any user comments

Copyright & Trademark

BALWANT ENTERPRISES ™, Mtazza.com and all of their licensors and suppliers are the only ones who reserve all rights to intellectual properties of text, products, processes, programs, technology, content and any other materials that appear on the website. All the rights, including copyrights in the website are owned by or licensed to BALWANT ENTERPRISES ™. Any use of the website or its contents for uses other than your personal use or non-commercial use is prohibited, failing which the company can take a legal action against you. The access to this website does not authorise anyone to use the names, marks or logos mentioned in any way or use. All the materials, including videos, music, images, text, designs, illustrations, photographs, etc. are collectively a part of the website which you can only download for your personal, non0commercial use. Any other use, like reproduction, distribution, modification, or even republication, etc. of the website’s contents is strictly prohibited. Unless stated otherwise, all the contents of the website are trademarks, copyrights, and other intellectual property owned, controlled and licensed by BALWANT ENTERPRISES ™, its affiliates, partners or third parties who have licensed their products to the company and are all protected by the Indian as well as international law of copyright.

Objectionable Material

The user/customer should understand that by the use of Mtazza.com website or any services provided on it, they might encounter certain content or materials that could be offensive, objectionable or indecent to some. In lieu of such cases, users agree to use the website and its services at their own risk and that it shall not make the company liable to you for the same.

Indemnity

As a user/customer, you agree to indemnify, defend and hold the company, its employees, managements, agents and successors harmless against any kind of damages, losses, claims, and liabilities caused by or arising out of your claims based on your actions, along with other costs and expenses which include the fees of the attorney. This will not be limited to the breach of any representations, warranties or actions in relation to the non-fulfilment of your obligations under this agreement or arising out of your violation against any of the laws, regulations and rules stated under the agreement which includes Intellectual Property Rights, payments of dues and taxes, libel claims, violation of privacy, defamation, or other similar rights. This clause shall be present till the expiry or termination of the User Agreement.

Termination

This agreement will remain effective until and unless either party terminates it. The user may terminate the agreement at any given time, provided that after termination, they would discontinue using the website. The company, BALWANT ENTERPRISES ™, can also terminate the user agreement any time and can do so without prior notice. Any such termination will be done without any liability to the company. Upon the termination of this user agreement, the user must immediately destroy all downloaded or otherwise obtained materials of the website, including copies of the materials. Additionally, the termination of the user agreement shall not, in any way, cancel the user’s obligation to complete the payment procedure for the products that have already been ordered from the website.

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